Privacy Policy

This Privacy Policy describes how Mamu Labs Inc. ("Mamu Labs," "we," "our," or "us") collects, uses, and shares information about you when you use our applications and websites, including Leo, Parlo, Canto, Mamu Library, Translation Helper, and mamulabs.com (collectively, our "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. Please read it carefully.

1. Information We Collect

We collect information in the following ways:

Information you provide directly. This includes account registration details (such as name and email address), language preferences you set, content you submit within the apps (such as practice responses or translations), and any communications you send us.

Information collected automatically. When you use our Services, we may automatically collect certain technical information, including device type, operating system, IP address, app usage data, session length, and feature interactions. This information helps us improve performance and user experience.

Information from third parties. If you sign in using a third-party service (such as Google or Apple), we receive basic profile information permitted by that service and your privacy settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Personalize your learning experience
• Respond to your requests, questions, and feedback
• Send you service-related communications (e.g., account updates, security alerts)
• Analyze usage patterns to understand how our apps are used
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

We do not sell your personal information to third parties.

3. Children's Privacy

Our Services are designed for general audiences. We do not knowingly collect personal information from children under the age of 13 (or the applicable age of digital consent in your jurisdiction) without verifiable parental consent. If you believe a child has provided us with personal information without appropriate consent, please contact us immediately at support@mamulabs.com and we will take steps to delete that information.

For users between the ages of 13 and 18, we encourage parental involvement and recommend reviewing this policy together.

4. Sharing Your Information

We may share your information in the following limited circumstances:

• Service providers: We work with trusted third-party vendors who assist us in operating our Services (e.g., cloud hosting, analytics, payment processing). These providers are contractually obligated to handle your data securely and only as directed by us.
• Legal requirements: We may disclose your information if required by law, regulation, or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website prior to any such transfer.
• With your consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this policy, or as required by law. When your information is no longer needed, we securely delete or anonymize it.

You may request deletion of your account and associated data at any time by contacting us at support@mamulabs.com.

6. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Portability: Request a machine-readable copy of your data to transfer to another service.
• Objection or restriction: Object to or request restriction of certain processing of your data.

To exercise any of these rights, please contact us at support@mamulabs.com. We will respond within the timeframe required by applicable law.

7. Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy applies only to Mamu Labs Services. We are not responsible for the privacy practices of third parties and encourage you to review their policies before providing any personal information.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience, analyze usage, and support core functionality. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

10. International Data Transfers

Mamu Labs is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a notification. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Mamu Labs Inc.
Email: support@mamulabs.com
General inquiries: hello@mamulabs.com